*** Bill *** Day 4

(to John and large audience, including Jack)

TOO LITTLE AND TOO LATE, JOHN. TODAY I LOST MY JOB AS CONCIERGE AT A REALLY NICE RESORT. IT WASN'T BECAUSE OF POOR JOB PERFORMANCE OR MISCONDUCT BUT BECAUSE I HAD A "BAD ATTITUDE" TOWARD THE POOR COMPUTER SYSTEMS AND LACK OF SUPPORT AT THE FRONT DESK FROM LOWER LEVEL MANAGEMENT. AND BOSS 1BOSS 2 (TWO LOWER LEVEL MANAGERS) SAID THAT I WAS INFLEXIBLE WHEN IT CAME TO POORLY DESIGNED SYSTEMS. THE TRUTH IS THAT THEY ARE THE INFLEXIBLE ONES (AND NOT QUALIFIED FOR THEIR POSITIONS). BUT AFTER ALL JOHN, I AM FAR MORE EDUCATED (IN MANAGEMENT SCIENCE) THAN BOTH OF THEM PUT TOGETHER, SO IT WAS A DUMB IDEA FOR ME TO WORK UNDER THEM IN THE FIRST PLACE. AM I PARTICULARLY SENSITIVE TO ISSUES OF POOR SUPPORT? PERHAPS SO, BUT MY OBSERVATIONS WERE ACCURATE AND CORRECT JUST THE SAME. THESES INDIVIDUALS WERE JUST INFLEXIBLE AND INTOLLERANT (AND PERHAPS INTIMIDATED) ABOUT MY OBSERVATIONS. MY INTEREST WAS TO IMPROVE THE SYSTEMS (MY ,TRAINING AND EXPERTICE) AND AT THE SAME TIME PROVE MY VALUE TO THE COMPANY. THIS WAS IN CONFLICT WITH THEIR SELF INTEREST IN KEEPING THINGS THE WAY THEY ARE AND PROTECTING THEIR POSITIONS.

THE SAD RESULT IS THAT NOW I DON'T KNOW WHAT I AM GOING TO DO TO SURVIVE.

Editor's note: original letter was written in ALL CAPS.